The programme for Business Analysis Summit 2019 has been released and this week we are featuring Track 2: Designing for Customer Centricity. Joe Newbert is the track chair responsible for putting together the amazing content and speakers.
What is this track about?
Pulling the parts of the enterprise together for strategy implementation and sustainable operations is a contemporary challenge. This track will explore the need to align business models, business architecture, process, data and security in all phases from business needs, through design, to solution implementation for the customer.
Speakers part of this track
Angie Doyle – Being Agile: Applying core business agility practices
Siphelele Zuma – Outcome-based Process Measurement Framework
Darshan Naidoo – The Customer = Your Product.
Jennielee Hofmeester – Design Thinking Analyst
Mashaba Malaudzi – The Voice of the Customer
Make sure to sign up now for the Business Analysis Event of the year! You can register online at www.basummit.co.za