Tawanda is Digital Customer Strategist and Speaker, whose work is focused on developing and implementing market-leading, customer-experience-focused digital strategy for financial services businesses to drive acquisition and retention, and grow revenue. He has a background in management consulting, and has worked extensively in banking product and customer segment management. He is currently the Head of Digital Channels and Product for Nedbank Retail and Business Banking, where he is responsible for digital product and channel strategy and implementation. Prior to this, he was the Head of Digital at Nedbank Insurance, a division of Nedbank Group Ltd, where he was responsible for the development and implementation of business digital strategy, with the focus on enhanced customer experience through Artificial Intelligence, and IOT/Connected Home applications. As a speaker he has spoken extensively in South Africa, Kenya and Rwanda on areas including Customer Experience, Insuretech Innovation and Digital Transformation.