Ryan Falkenberg is co-founder and CEO of CLEVVA (pronounced ‘clever’), an award-winning, enterprise-level Intelligence Augmentation platform designed to let non-coding teams build, maintain and deploy decision Navigators.
Navigators act like GPSs, guiding staff, irrespective of their knowledge or experience, through all known sales, service and operational challenges. They ensure staff consistently ask the right questions, identify the right solutions, and take the right actions in line with relevant product, policy and procedural rules. Consider it Artificial Intelligence for People. Ryan has spoken at a number of conferences on artificial intelligence and how traditional thinking in learning and knowledge management is limiting people’s ability to stay relevant in the new economy. He writes actively on the topic of AI, performance support, learning and human capability development in modern times.