Head: Business Re-engineering at Bank Windhoek 
About this Speaker
Hugo Capelao is Head of Business Re-engineering in the banking industry, where he leads a team of business analysts. His expertise includes process design and re-engineering, continuous improvement, and business analysis. He brings 19 years of experience across retail banking, IT consulting, and business analysis, including 12 years as a business analysis practitioner. His work focuses on ensuring that technology-driven change benefits individuals and organisations through deliberate process design, clear accountability, and tangible value. He believes technology should expand opportunities and improve quality of life rather than create new barriers, and he helps teams take ownership of their work and deliver better customer outcomes.