Thuli is a highly motivated and results-driven professional with over 12 years of experience in the IT industry, specializing in customer journey optimization and product transformation to maximize business value. She brings a strong combination of leadership, business development, and collaboration skills, with a proven track record of aligning strategic initiatives to enhance customer satisfaction and deliver measurable outcomes.

She holds a Bachelor of Science degree in Computer Science and Mathematics from Wits University, a Business Analysis certificate from the Deloitte Business Analysis Program in partnership with Rhodes Business School, and is a Certified Business Analysis Professional (CBAP). Thuli is currently completing her Postgraduate Diploma in Business Administration (PDBA) at GIBS.
Recognized for her cross-functional leadership and strategic insight, Thuli thrives in dynamic, fast-paced environments. She is passionate about delivering innovative, customer-centric solutions that drive long-term impact and sustainable growth.