In a world where change is constant, the role of the Business Analyst is being redefined. Drawing from his journey, Itu shares how BAs can thrive by embracing resilience and reinvention.
From navigating regulatory pressures in banking, to digitising learning in education, to shaping portfolio and business process management in healthcare, this talk offers practical insights on how analysts can remain relevant, become strategic partners, and lead transformation in fast-changing environments.
Key Takeaways
- A clear understanding of resilience as adaptability, not just endurance.
- Insights into reinvention as a core survival skill for BAs.
- Real-world examples of resilience and reinvention in banking, education, and healthcare.
- Practical strategies to stay relevant.
- Inspiration to position themselves at the centre of organisational transformation.
About the Speaker
Itumeleng Matshediso is an accomplished Business Analyst, Portfolio Analyst, and Business Process Manager with over a decade of experience spanning the banking, higher education, telecoms, and healthcare sectors. He has successfully led the delivery of more than 30 strategic projects and programmes, specialising in digital transformation, business process optimisation, and operational efficiency.
Currently, Itumeleng is driving the establishment of the Business Process Capability at the Government Employees Medical Scheme (GEMS), where he plays a critical role in aligning processes and portfolios with organisational strategy to maximise member value.
Beyond his corporate role, he is actively shaping the business analysis profession through his work with the IIBA South Africa Chapter, where he contributes to the development of Communities of Practice and leads conversations on the future of innovation, technology, and business architecture.
A passionate advocate for the strategic impact of Business Analysts, Itumeleng brings a unique perspective from his cross-industry journey, championing resilience, reinvention, and the evolving role of analysts as key drivers of organisational transformation.