In a world of accelerating disruption and change, resilience is not a passive trait—it must be designed into teams, cultures, and leadership approaches. Servant Leadership offers a powerful, proactive framework for building this kind of resilience. By focusing on service, empathy, and stewardship, Business Analysts can foster the psychological safety, adaptability, and trust needed to lead teams through uncertainty.
This session will explore how Servant Leadership can be intentionally used as a resilience strategy—not just a leadership style. Participants will learn how prioritizing people creates stable, high-performing teams that can thrive amid shifting priorities, evolving stakeholder demands, and complex challenges. Attendees will leave with practical tools and real-world insights for cultivating a culture of responsiveness, purpose, and sustainable performance—by design.
Key Takeaways
- Understand how Servant Leadership is a proactive resilience strategy, not just a leadership philosophy.
- Learn how empathy, listening, and trust-building create team environments that can adapt and thrive under pressure.
- Gain tools to embed servant leadership habits into daily practices to build long-term team resilience.
- Discover real-world examples of how leaders have architectured high-trust cultures that respond—not react—to disruption.
- Explore the connection between psychological safety and a team’s ability to lead through uncertainty with clarity and confidence.
About the Speaker
With over a decade of experience, this seasoned project and programme management leader has delivered complex initiatives across Compliance, IT, Vendor, and Strategic portfolios within the Financial Services, Professional Services, and Government sectors. Currently heading a PMO that oversees delivery across South Africa and the broader African continent, they lead a team of Project Managers and Coordinators while working closely with executives to drive strategic outcomes.
Known for innovative problem-solving and a relationship-centered leadership approach, they prioritize trust, transparent communication, and the consistent delivery of high-quality outputs aligned with organizational goals. Their expertise spans business intelligence, data analysis, and benefits realization; enabling informed decision-making and adaptive leadership in dynamic, high-stakes environments.
Beyond the corporate landscape, they are deeply committed to mentorship and societal impact, believing that true leadership involves uplifting others. As the founder of a non-profit organization, they channel this purpose into developing future leaders. In recognition of their values-driven leadership and impactful work, they were recently named one of the 2024 BFSI Top 50 Finance Leaders to Watch.