“What if the very things we fear most at work — crises and conflict — could become our greatest sources of strength?”
Resilience isn’t built in moments of calm — it’s forged in the heat of crisis and conflict.
In this session, discover how Business Analysts at every level can transform unexpected disruptions and everyday disagreements into powerful drivers of connection and collaboration. Drawing on lessons from crisis response teams, humanitarian fieldwork, and real BA experiences, we’ll explore practical tools and mindsets to help you guide stakeholders through tension, unite diverse perspectives, and keep delivering value when plans fall apart.
Whether you’re new to the role or leading a team, learn how to move beyond simply managing friction — and instead, harness it to build trust, spark innovation, and help your teams stay adaptive, aligned, and truly resilient.
Key Takeaways
- Why crisis and conflict are not threats, but raw materials for team resilience
- Conflict facilitation techniques that turn tension into creative alignment
- Crisis-tested tools to stay calm, connect quickly, and guide teams through chaos.
- How to shift your mindset: from avoiding pressure to harnessing it.
- Practical strategies to keep teams engaged, adaptive, and outcome-focused when stakes are high.
About the Speaker
Christelle Govender is a process-driven and technical Business Analyst recognized for transforming complex challenges into value-driven solutions. With deep expertise in product ownership, software testing, agile delivery, stakeholder engagement, and mentoring, she brings a practical yet forward-thinking approach to her work.
A certified Agile Business Analyst, Christelle has contributed actively to the profession as the 2024 Brand Executive Director of IIBA South Africa and by serving twice as a track chair for the South African BA Summit. Combining technical proficiency with people-centric leadership, she is passionate about driving sustainable results and elevating the impact of business analysis across industries.