Christelle is a process-driven and technical Business Analyst recognised for improving technological service offerings, reducing costs, and securing profitable opportunities by developing and testing software service delivery strategies aligned to organisational imperatives further fulfilling the strategy using innovative technologies with detailed roadmaps, fine-tuning systems, and optimising resources. After obtaining her Bcom degree from UKZN she began her journey as a software tester before moving into the business analysis role.
She gained in-depth experience in product ownership, project management, software testing, system risk management, User-Acceptance Testing, feasibility research, agile and scrum methodologies, quality assurance, stakeholder and client management, extensive business analysis and people development through training and mentoring. Certified as an Agile Business Analyst, Christelle gained solid technical experience at an operational level, coupled with her customer-centric values, she provided value-driven solutions benefiting clients and business.