AI is being used in all sorts of workplaces and industries. BAs rightfully worry that their roles may be taken over by ChatGPT or other technology. Without a doubt, AI will impact our role and we must learn to leverage it as a tool. However, AI will never replace business analysts.
At the heart of business analysis is human interaction. BAs connect with their stakeholders by building rapport, listening with empathy, and remaining present. AI can not develop trust and connection. It does not have consciousness or emotions. At best, all AI can do is simulate emotional intelligence through algorithms and learned patterns.
In this session, we will explore the BA skills and superpowers we possess that AI can never replace using simulations depicting stakeholder interactions with AI compared with actual BAs.
Key Takeaways
- Understand the traits and skills that AI will never replace.
- Appreciate the human nature of business analysis.
- Learn how to tap into soft skills to be a more effective BA.
About the Speaker
With a background in software development, Kathy is an agile BA professional with over 30 years of experience in I.T. She provides business analysis and agile training and consulting services to many organisations in a variety of industries, as well as
speaks internationally on topics relating to agile, mindset and business analysis. Kathy works with teams to improve teamwork, be more innovative and deliver better customer value. She is passionate about seeing people, teams and organisations thrive in an environment of collaboration and harmony.