In the field of public service delivery, there are increasingly complex challenges that demand nimble and effective solutions. To meet these evolving societal needs, it’s crucial to adopt a strategic and transformative approach.
This will happen when we use real-time data analytics, predictive modelling, and integrated information systems, governments can make better decisions and enhance service delivery.
Business Analysts (BAs) play a vital role by integrating data from different sources and providing valuable insights for proactive governance. Through digital transformation and careful management of change, BAs promote innovation, streamline operations, and improve engagement with citizens.
Achieving efficient and citizen-focused services requires continuous improvement and a proactive approach to embracing technology, ensuring our efforts lead to meaningful and sustainable outcomes. In this presentation, I look at how we can leverage off the Business Analysis Capability to transform Public Service. We look at how the other countries have done it, what South Africa has already done and how we can make it better.
Key Takeaways
- Strategic and Transformative Approach: the need for Governments to adopt strategic and transformative approaches in public service delivery is crucial to addressing complex societal needs effectively. In addition, The importance BAs in integrating data across different sources and providing insights that support proactive governance and decision-making.
- Digital Transformation: Embracing digital transformation is vital for enhancing operational efficiency, promoting innovation, and improving citizen engagement in public service delivery.
- Continuous Improvement: Achieving efficient and citizen-centric services requires a commitment to continuous improvement and proactive adoption of technology, ensuring sustainable outcomes and meaningful impacts on society.
About the Speaker
Itu Matshediso is a seasoned Business Analyst with experience spanning across different industries namely Higher Education, Banking and Financilal Services as well as Software Development. He is currently employed as a Business Analyst at the Government Employees Medical Scheme (GEMS). Itu is an well versed in the analysis space as he has seen many business projects end to end, from strategic formulation, business analysis, implementation, measurement and business optimisation. In his current role, Itu is entrusted with aligning strategic business objectives with project outcomes as a means to deliver optimal performance and value to all stakeholders. Key to his role is the overseeing the implementation of the customised GEMS Portfolio Management Framework.
During his time at the University of Pretoria – Enterprises, he championed business and competitive intelligence initiatives to spur growth and innovation. Initiating projects to tackle organisational challenges, he takes a proactive approach to driving change. Collaborating closely with project managers, he provides strategic insights that support successful initiatives such as the Ready to Work program for university students entering the corporate world and Digital Transformation initiatives for public organizations and departments.