Digital Transformation spans across four domains: business processes, business model, domain and organization. Let’s look at an organization that manually executes its Order-to-Cash process. The organization would like to improve the current process by implementing an Order Management System that will facilitate online purchases and delivery. The organization’s objective is to reduce it’s current turn-around-time from 21 days to 5 days.
Business analysis has the potential to act as a catalyst for digital transformation by enabling the requested change in the organization. This is done through verifications and validation of identified business needs and making solution recommendations that would deliver value for the stakeholders. Using the business architecture and business process management perspective, the business analyst is able to obtain the required knowledge of the current Order-to-Cash business operations, users, systems and information/data needs. This is important as it will assist the business analyst in defining the project scope as well as identifying which users and systems will be impacted by the requested change.
About the Speaker
Karabo Kgotsane is a BCom (Hons) graduate with PRINCE 2, AgilePM and lean six sigma certification. She has 10 years’ experience as a Business Analyst, System Analyst and Process Analyst implementing 20 high quality, stable systems across Banking, Telecommunications and Government sectors. She has a proven track record of conducting enterprise-wide analysis using various techniques in order to implement optimised, efficient solutions that meet user requirements. Karabo also has experience across the entire SDLC using waterfall or agile methodologies.