One of the fundamental principles that I teach all my Business Analysis students is to ask the right questions. This is not limited to open-ended or close-ended questions if the question is a leading question or even if it really reaches the actual needs of the stakeholder versus what they think they need. This goes further to gathering the right information for the right technique. It is the difference in obtaining information for a process model versus a data model. We will explore the David Hay Architecture Framework to see how all the questions compare and also how they come together.
- Obtain an understanding of the jargon used to describe questions;
- Be introduced to the David Hay Architecture Framework; and
- View examples of different analysis dimensions and learn which questions to ask for each.
About the Speaker
Nicola is a Business Analysis Trainer, eLearning Course Author, Founder, Mentor, Coach and Consultant. She owns her own company called Minc Training Solutions and teaches Viewpoint Training’s instructor-led Business Analysis courses. She holds a BSc Honours in Information Systems from UNISA. Her international certifications include the Certification of Capability in Business Analysis™ (CCBA®) from the International Institute of Business Analysis™ (IIBA®). She is also an internationally Certified Professional for Requirements Engineering (CPRE) by the International Requirements Engineering Board (IREB®) and has completed the RE@Agile Primer certification through the same institute. Nicola has recently achieved the designation of OMG Certified Expert in BPM™ 2 (OCEB™ 2) by the Object Management Group (OMG®). Nicola lives in Sandton and has a pet hedgehog called Quill.